Contact the Editors About a Correction

Editorial Contact and Response Rules

One editorial contact channel exists. Email is the only channel the desk runs. The contact address is a single one: [email protected]. Say which page and which sentence you mean, attach a link to the source you believe is right, and give the date you read it.

A message with a source is answered first. Messages about a specific figure move faster than general ones, because a figure can be checked in a single sitting.

In Short, What to Send Us

Here's the fastest route: one page, one sentence, one document, one date. That's it, and it's usually enough to settle the whole thing in one reply.

You'll get a straight answer even when the answer is that nothing changes. If the document doesn't support the correction, the page says not confirmed and we tell you which source would move it.

Channel

Email, published here at launch

Handles

Corrections, disputes, source requests

Cannot handle

Operator accounts, payouts, bonuses

Pages covered

19 since 26 Sep 2026

Evidence accepted

Provider page, operator term, regulator register

What Should You Gather Before You Start?

Four items are worth gathering before you start writing to the desk, and all of them are available online for nothing. Browse the page you mean to dispute, then explore the range of documents that might contradict it.

1. The page address and the exact wording you believe is wrong.
2. The current document that carries the correct value, with its own address.
3. Whichever date you read it on, given in your own local time.
4. A note on whether you want the correction credited to you by name.

Under the desk rules, a message carrying all four is meant to close in one reply, and the update date moves with any correction we accept. Collecting them in advance saves the round trip that a missing date always causes.

What the Editorial Desk Can Check

The editorial desk decides with documents. It works from the record instead of impressions. Our methodology is published in full, and the same criteria apply to every reply. To verify a disputed line, the editors re-check the figure against its source, add a missing source, note a disagreement between two sources, or swap a screenshot for a newer frame from a recorded demo session. It can also explain why a page says not confirmed and which document would change that.

Our testing method describes the evidence the desk accepts. A dispute about a score, say 7 out of 10 against 8, counts as an opinion; it is welcome, though it moves a page only with a fact behind it.

Requests the Desk Cannot Handle

The desk holds no operator account, so reversing a bet, releasing a withdrawal, interpreting a casino decision or speeding up an identity check all sit beyond it. Tower Rush by Galaxsys is an information service instead of a gambling operator, and that is a real limitation of what you can ask here.

Compared to a general enquiry, an account problem moves faster elsewhere: start with the operator support channel and, failing that, the licence body named on the operator page. Other casinos run their own desks on the same pattern. Every operator page prints the licence number and the register where it was checked. 1xBet and 1win both appear in the Curaçao Gaming Authority records, where the 1win entry still reads assessment in progress, while Galaxsys answers to the Malta Gaming Authority.

Which Types of Request Go to the Operator?

An operator account belongs to the casino that opened it, and its terms govern every dispute about money. The desk cannot see a balance, a bonus or a pending withdrawal, so those requests go nowhere useful here.

Requests to add a predictor, a hack or a guaranteed strategy are declined, since no such thing exists for a provably fair crash game. Avoid any site that offers one of them to you.

What Is in a Reply from the Desk?

The complete list is short: a reply includes the document, the date it was read and the sentence it changes. Galaxsys provides the provider side, while an operator supplies its own terms, and they rarely agree word for word.

The desk offers no opinion on a payout dispute, and that limitation is worth knowing before you write. Your operator holds those records, and they answer to their own regulator instead of to this desk.

The Malta Gaming Authority requires a numbered supplier licence, so a licence claim can be settled in minutes. Their register is public, and you can open it yourself while you wait for an answer.

4 Details That Make a Correction Checkable

Four details do it. Four details are enough to settle a dispute in one sitting. A correction that carries them is checkable straight away, and a message missing any of them takes longer. The list below is the same one the desk works through internally, so sending it complete saves a round trip.

1. The page URL and the exact sentence, table cell or caption you dispute.
2. The document that shows the correct value: an operator terms clause number, a licence-register entry, or the provider game page.
3. The date you read it, because operators change limits and bonus terms without notice.
4. Whether you want to be credited; corrections stay anonymous otherwise.

Why the Date You Read It Matters

A date is what turns a claim into usable evidence. Without one, a screenshot is just a picture of a screen. An operator can move a stake floor, a bonus rule or a withdrawal window overnight, so a screenshot without a date proves very little.

Since 26 Sep 2026 the same 4-point rule has applied to every one of the 19 pages. Try it on the smallest figure you doubt, because the rule scales the same way on a licence number and on a screenshot caption.

Words the Desk Uses in Replies

Correction

A change to a published figure or sentence, made because a source a reader can open says something different.

Source

A provider page, an operator term or a regulator register entry, dated on the day it was read.

Not confirmed

The reply given when no document states the figure, which is printed on the page instead of guessed at.

Disagreement

Two sources stating different values, which the page then shows side by side instead of averaging.

After a Correction Reaches the Desk

A correction reaching the desk meets its document first. The document always wins over the wording of a message. Our criteria for a change are the same on every page: every correction is checked against the original source, never against the phrasing of your message. If the source confirms it, the page changes, the update date moves, and the old wording disappears from the rest of Tower Rush by Galaxsys as well.

Where sources disagree with each other, the page prints both and says so instead of picking a side. The about page explains why an operator cannot buy a change, while the terms of use set out the accuracy limits every reader accepts.

Help and Support with Gambling Harm

If gambling is causing harm, GambleAware and GamCare are a better first call than this desk. The responsible gambling page lists their free, confidential help lines, including the National Gambling Helpline, open 24 hours a day.

Trained advisers staff those lines, while this desk only edits pages, so call them first. Every page here is written for adults aged 18 or over.

Does the Desk Ever Refuse a Change?

The desk refuses a change whenever the document behind it fails, and the reply says which source would have worked instead. A refusal is written out like any other answer.

Readers sometimes send a catalogue entry, and they get a straight explanation of why it is read but never quoted. A provider page or a regulator entry carries far more weight.

Recap: Desk Limits Compared, Point by Point

Compared with an operator help desk, the limits here are narrow: this desk checks a correction against its source, prints a disagreement instead of averaging it, and answers a sourced message first. It cannot touch an operator account, a payout or a bonus, and it will not add a predictor page.

If you need a figure changed, the document is the better argument. Send it. Read how we test it before you write, because it lists exactly which documents count. Then send the 4 details above and the reply will arrive with the document attached.